Troubleshooting

As this is a brand new website, your account must be verified the first time you register for security reasons. Please include your PI number (your old student number, this is on the OpenMINDs letter), Telephone Number and Date of Birth. Please register for an account by clicking the dark blue 'register an account' tile on the dashboard.  Alternatively, register here.

Your password must contain letters and digits only and must be at least 6 characters.

Forgotten your login details?

Please try resetting your password using ‘Forgotten Password’. Your password must contain letters and digits only and must be at least 6 characters.

If you are still experiencing issues please contact us or call 01908 653815 between 9am and 5pm Monday to Thursday, or 9am and 4pm Friday.

Unable to register

Please use the details included on the letter accompanying your OpenMINDS magazine.

If you haven’t received a copy of the magazine and are unsure of the details we hold for you please contact us or call 01908 653815 between 9am and 5pm Monday to Thursday, or 9am and 4pm Friday.

Your password must contain letters and digits only and must be at least 6 characters.

The details you hold for me are no longer correct

Please use the details included on the letter accompanying your OpenMINDS magazine, once your account has been registered you can amend these details as required. Alternatively, contact us or call 01908 653815 between 9am and 5pm Monday to Thursday, or 9am and 4pm Friday and we will update your details and you will be able to register an account.

You don’t have an e-mail address/telephone number for me

If we don’t hold your e-mail address or a telephone number you will unfortunately be unable to access the site without assistance. Please contact us or call 01908 653815 between 9am and 5pm Monday to Thursday, or 9am and 4pm Friday and we will be happy to help update your details.

Thank you for your patience, if you are experiencing issues that aren’t covered above or you are still unable to log in please contact us or call 01908 653815 between 9am and 5pm Monday to Thursday, or 9am and 4pm Friday.